Frequently Asked Questions
Your guide to premium sound and seamless shopping.
Are all your audio products covered by a warranty?
Yes, every brand-new item comes with a full manufacturer's warranty. For our certified pre-owned equipment, Audio Trader provides a 90-day limited warranty to ensure your peace of mind.
How do you ensure the safety of high-end electronics during shipping?
We use double-walled reinforced boxes and anti-static cushioning for all shipments. High-value items are insured for their full value and require a signature upon delivery.
What is your return policy for open-box items?
We offer a 30-day return window for most products. If the item has been opened, a small restocking fee may apply, provided the unit and all original packaging are in pristine condition.
Do you offer international shipping for heavy studio equipment?
Yes, we ship globally. Shipping costs and import duties are calculated at checkout based on the weight of the equipment and your specific location.
Can I trade in my old gear for store credit?
Absolutely. Through our 'Trade-In' program, you can submit photos and specifications of your current gear to receive a valuation quote toward your next purchase.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for qualifying high-fidelity audio systems.